Popchikovsky V.Yu. Organization and conduct of tourist trips

21.12.2021

How to write a trip report

Why do you need a report?

There are several reasons.

· Tourist reports are the only source of information about travel areas. When preparing the route, we use the reports of our predecessors. Therefore, tourists who do not leave information about their route are acting dishonest, to say the least. The deplorable state of Russian cartography is known. Often you have to use maps that are 20-30 years old. Therefore, having a fresh report is a huge help when preparing a trip. In addition, the rules for issuing passes to border zones, nature reserves, etc. are constantly changing. That is why it is important to save any information that is useful to our friends and colleagues.

· If you are interested in the sports component of tourism, then you cannot do without preparing a report. Only on the basis of reviewing the report, the ICC can count the trip.

Don't delay writing your report. The sooner you start, the brighter the memories, the easier it is to write a report.

The report includes text part, photographs, cartographic material.

Text part

The text part of the report should contain the following sections:

1) background information about the trip (1-2 pages);

2) information about the travel area (2-5 pp.) - mandatory for hikes of V-VI categories, for others - as directed by the IWC;

3) travel organization (2-6 pp.);

4) traffic schedule and technical description of the route (10-20 s.);

5) results of the trip, conclusions, recommendations (2-5 points);

6) applications (3-5 pp.).

Travel background information

· detailed information about the route, the length and duration of the route, a list of its individual stages with different modes of travel (for combined trips);

· name and code of the ICC that gave an opinion on the application materials;

· a list of the group indicating the last name, first name, patronymic of each participant, home addresses, tourist experience and responsibilities in the group.

Information about the travel area

· a brief general geographical description of the area, including a description of the natural features of the area, data on settlements and means of communication between them, information about local attractions;

· tourist characteristics of the area, based on own observations, as well as on materials obtained from other sources;

Travel organization

Pre-march preparation and training, features of route development, reasons for choosing the main and backup options. When changing the original travel plan, you must indicate the reasons that caused these changes. It also provides information about the route completed by each participant (whether all obstacles were passed).

The section should answer the questions: how was the trip prepared, why was this particular route chosen, how error-free was the initial travel plan?

Traffic schedule and technical description of the route

Sets forth technical specifications route. This information is presented in table form and is disclosed in the text. Difficult sections of the route (passes, rapids, crossings, places with difficult orientation, etc.) are described in more detail, indicating the group’s actions on them. Particular attention should be paid to the description of measures to ensure safety along the route, as well as methods of orientation in conditions of limited visibility.

The section should answer the question: “How was the route covered by this group?”

The results of the trip are given, conclusions are given on the tactical and technical decisions made during the trip, recommendations for passing the route, individual obstacles, and the most interesting options are offered.

The section should answer the question: “How can this route be done better, easier and more interesting?”

Applications

· lists of personal and group equipment, contents of the first aid kit and repair kit, their weight. Assessing the suitability of equipment used during the trip. Recommendations for equipment and inventory;

· a list of products and food rations on the route, their weight, recommendations are given on the possibility of replenishing food supplies along the route;

· total weight of products and: equipment per group and, on average, per participant (not relevant for road trips);

· travel cost estimate;

· transport schedules, operating hours of communication centers, authorities, medical aid stations, etc.;

· group diary (or excerpts from it), if it reflects aspects of the trip that are not covered in the technical description of the route (emotional side, meetings with local residents, visiting attractions, socially useful work along the route, etc.). This section is provided at the request of the group;

· list of references, list of tourist reports and other sources of information used in preparing the trip and in drawing up the report.

Photos

Photographs attached to the report should characterize difficult sections of the route, show the group’s actions on them, help subsequent groups navigate the area, confirm the passage of the route by the entire group, and display the nature and attractions of the area.

In photographs intended to make it easier for subsequent groups to navigate the route, a solid line indicates the route taken and a dotted line indicates the recommended route, indicating the direction of travel, overnight stays, main landmarks, names of passes, peaks, rivers, rapids, etc.

Photos must have continuous numbering and text containing the names of the shooting objects and the shooting location.

Cartographic material

The report is accompanied by an overview map (diagram) of the travel area with the route, its alternate options, direction of travel, overnight accommodations (indicating the date of overnight stop) and the main obstacles and landmarks (thresholds, crossings, passes, etc.) marked on it. , locations where the main photographs were taken (indicating the photograph number).

The map is supplemented with sketches (outlines) of the most difficult sections of the route, indicating ways to overcome or bypass them and the necessary landmarks.

For sparsely populated areas, you need to indicate the places of possible refueling and repairs Vehicle.

If you used a GPS navigator during your hike, be sure to include the track and waypoints in your report. It is better to split the track by day and name the files like this: ggmmdd_starting point_ending point, ggddmm - date in the form of year/month/day. For example 060425_Buguzut_Mogur-Aksy.plt

Examples

Other

Do not forget:

indicate the route book number in the header of the report
sign the report

When writing the article, the following literature was used:

Popchikovsky V.Yu. Organization and conduct of tourist trips

When reproducing this material in full or in part, reference to the original is required.

Introduction
Chapter 1. Familiarization with the object of practice
Chapter 2. Accompanying tourists along the route
Chapter 3. Organization of leisure time for tourists
Chapter 4. Quality control of services provided
Chapter 5. Report on the results of the tourist trip
Chapter 6. Marketing research of the tourism services market
Chapter 7. Formation of a tourism product
Chapter 8. Calculation of the cost of a tourism product
Chapter 9. Interaction with travel agents for the sale and promotion of tourism products
Conclusion
List of sources used

Introduction

In accordance with the curriculum, industrial practice took place from November 9 to December 26, 2016.

The internship was carried out on the basis of Eden Travel LLC

Industrial practice is part of the educational process and is a type of training sessions that provide practice-oriented training for students.

Internship in the specialty profile is aimed at developing the student’s general and professional competencies, acquiring practical experience and is implemented according to the types of professional activities provided for by the Federal State Educational Standard for Secondary Professional Education in the specialty within the framework of the following modules of the Secondary Professional Educational Institution:

PM.01 Provision of tourist services.

PM.02 Providing services for accompanying tourists.

PM.03 Provision of tour operator services.

PM.04 Management of functional divisions of the organization.

The purpose of industrial practice (according to the specialty profile) is to master the specified types of professional activities and the corresponding general and professional competencies.

During the development of the internship program, the student must have practical experience in:

– identifying and analyzing customer needs and selecting the optimal tourism product;

– assessing the group’s readiness for a tour;

– conducting marketing research and creating a database of tourism products;

– collecting information about the activities of the organization and its individual divisions.

Chapter 1 Introduction to the object of practice

The main office is located at the following address: Chelyabinsk, st. Timiryazeva, 27, 236-02-25

The main activity of the travel agency "Eden Travel" is the provision of a range of services in the field of international and domestic tourism. The agency offers a variety of tours, including last minute, to various foreign countries. The travel agency "Eden Travel" provides assistance in obtaining visas for trips abroad .There is a system of discounts, promotions and special offers for clients.

This company can offer a lot of travel options for the summer, autumn, spring, winter seasons. The travel agency offers booking services for hotel rooms, air and train tickets, assistance in obtaining visas and medical insurance, and also provides vouchers to sanatoriums and recreation centers in Chelyabinsk region.

Chapter 2 Accompanying tourists along the route

The leader of a tourist group, while accompanying a group of tourists, is responsible for discipline and order in the group, for complete and high-quality service, for compliance with the terms of stay abroad, for compliance with the route, for the safety of life and health of tourists, for the safety of tourists’ property, for security environment.

Group leaders occupy the first seats on the bus in order to have the opportunity to work with the group, quickly resolve issues, and keep an eye on the road. If there are two groups on the bus, then one half of the bus is occupied by one group, and the other half by another group.

When boarding the bus, the leader must introduce himself and remind tourists which company they are traveling with.

The manager is obliged to conduct a brief safety briefing with tourists.

Upon arrival, according to the instructions received at the travel agency office, the manager must contact the responsible persons (contacts are also received at the travel agency office), give boarding pass, specify the number of people in the group, the return date and what stops will be on the way back. On the way back, the day before departure, check the group’s departure time. If an accident occurs, the manager must draw up an accident report in front of witnesses.

The list of measures to ensure the safety of tourists (excursionists) includes:

– informing tourists about the security threat in the country (place) of temporary stay;

– compliance with the requirements for the safety of life, health and property of tourists contained in contracts for the sale of tourism products, as well as between legal entities and private entrepreneurs providing tourism services;

– insurance of life and health of tourists (excursionists) against accidents, including their passage of routes that pose an increased danger, property insurance and insurance against non-departure;

– ensuring disease prevention, including preventive medical vaccinations;

– providing assistance to tourists in the event of emergencies and accidents (emergency medical and legal assistance, provision of communications);

– ensuring the material and technical condition of tourism industry facilities and the provision of services that guarantee the safety of tourists (excursionists);

– ensuring the safety of tourists’ property in the country (place) of temporary stay (in accommodation facilities, during the transportation of tourists, etc.);

– providing support for tourist groups (caravans) by special services;

– protection of personal data of tourists, protection of their honor and dignity in the country (place) of temporary stay;

– ensuring qualification and professional training of tourism industry workers;

– certification (attestation, declaration of conformity) of equipment of tourism industry facilities and tourist equipment for compliance with the stated requirements;

– the use of special personal protective equipment for tourists (excursionists) and a warning system in the event of a security threat;

– providing assistance to injured tourists (treatment, delivery of victims to medical institutions, etc.).

In the event of an emergency along the route, the instructor-guide is obliged to take measures to ensure the safety of tourists (excursionists), inform the specialized services of the Ministry of Emergency Situations in accordance with and follow their instructions.

Before the start of the tour route, the group leader is obliged to notify the specialized services of the Ministry of Emergency Situations and local governments of the municipalities on whose territory the high-risk route is laid out about the planned trip, providing lists of tourists;

When preparing for a weekend hike or a multi-day hike, it is necessary to carefully equip your first aid kit. It is very important, especially when hiking in remote, uninhabited areas, in high mountains and high latitude areas, to have a professional doctor in the group. But not every group goes on a route with a doctor even to these areas. He is usually replaced by a medical instructor who knows how to provide first aid. The need for medical assistance while hiking is most often caused by colds and gastrointestinal diseases. A special group consists of severe injuries and diseases, the treatment of which is possible only in a hospital setting. In these cases, only first aid is provided along the route to ensure transportation of the victim.

Chapter 3 Organization of leisure time for tourists

The organization of leisure time in tourist complexes is carried out by a special service called “animation”. It is the presence of such a service, its material and technical equipment, and staffing that depend on the status and role of the tourist complex in the market of animation and tourism services, its commercial success and development prospects.

It is possible to increase the number of clients of a particular tourist center not only by increasing the number of hotel rooms, smooth operation of airlines, eliminating utility problems, but also by creating conditions for a comfortable, varied, interesting holiday, and providing high-quality leisure services. For this purpose, programs of international events, scientific conferences, symposiums are being developed, sporting events are offered (horse riding, sailing, mountain tourism, excursions), gambling, and visits to historical monuments. A variety of forms of leisure activities is the key to the successful functioning of the entire tourism complex.

However, the leisure program must correspond to the overall development strategy of the tourist complex. The animation service created at the tourist complex functions in accordance with the development strategy of the entire organization and works closely with other departments: financial, legal, personnel, technical, and security service. Employees of such a service not only develop a program for working with clients, but also take part in the formation of the establishment’s pricing policy, in solving personnel issues, operational, transport, tourist and excursion and other problems. When planning leisure activities, they take into account the socio-demographic characteristics of tourists - their nationality, age, group size and length of stay, cultural characteristics, ethnicity, religious views, traditions and habits, etc. The motives that motivate a person to engage in tourism activities, the needs that they seek to satisfy by attending entertainment events (communication, creativity, emotional enrichment, activity, restoration of physical strength, peace, aesthetic pleasure) will not be superfluous.

It is impossible to effectively organize leisure time without talented animators of “classical” education for specialists in the tourism and entertainment industry; mastering professional knowledge is not enough today. An important role is played by such traits of an animator as tact and delicacy, sociability and friendliness, the ability to “hear” the client and quickly respond to his problems, endurance and good health. It is not without reason that the leading tourist centers of the world promote an individual approach to working with clients as the main principle of the animation service. We are talking about celebrating tourists’ birthdays, professional holidays, family anniversaries, and personal significant events. The main problem for young professionals is usually the lack of practical experience, flexibility and creative thinking, and the inability to use acquired knowledge and skills in practical activities. Therefore, today the following requirements are imposed on leisure organizers in the tourism industry: higher education, work experience, desire to improve their qualifications, presence of appropriate personal qualities. In order to improve the skills of leisure organizers, various courses, project seminars, workshops, trainings are held in tourist complexes, creative laboratories and schools operate.

Chapter 4 Quality control of services provided

Formally, the level of quality is defined as compliance of the properties of products and services with the requirements of the standards. The guidelines for creating technologies in the field of quality management are international ISO standards (ISO MS) series 9000, aimed at establishing identical standards for similar products and services on a global scale, including in the tourism sector. In addition, at the state level, laws and standards establish requirements that ensure the safety of life and health of consumers of tourism services, environmental protection, and prevention of damage to consumer property.

Tourism product is a complex concept, consisting of many interrelated components - tourist services. According to GOST 28681.0-90, “a tourism service is the result of the activities of a tourism enterprise to meet the relevant needs of tourists.”

The quality of the service is determined by the requirements of Art. 4 Laws Russian Federation"On the protection of consumer rights." According to the Law, the seller (manufacturer, performer) is obliged to sell the consumer a product (transfer the results of work performed, provide a service) that meets the mandatory requirements of the standards, the terms of the contract, the usually required requirements, and also provide information about the goods (work, services).

The legal framework for the development of standards in the field of tourism is outlined in the Law of the Russian Federation “On Standardization”. The requirements of this Law are mandatory for all business entities, regardless of their form of ownership, whether they are government bodies or public organizations, enterprises or entrepreneurs.
Thus, the quality of services in hotel (tourism) enterprises should be subordinated to what is most important from the client’s point of view.

Chapter 5 Report on the results of the tourist trip

Tourist reports are the only source of information about travel areas. When preparing the route, we use the reports of our predecessors. How the report should be compiled:

Text part

The text part of the report should contain the following sections:

1) background information about the trip (1-2 pages);

2) information about the travel area (2-5 pp.) - mandatory for hikes of V-VI categories, for others - as directed by the IWC;

3) travel organization (2-6 pp.);

4) traffic schedule and technical description of the route (10-20 s.);

6) applications (3-5 pp.).

Travel information:

Detailed information about the route, the length and duration of the route, a list of its individual stages with various modes of travel (for combined trips);
The name and code of the ICC that gave an opinion on the application materials;
List of the group indicating the last name, first name, patronymic of each participant, home addresses, tourist experience and responsibilities in the group;
A brief general geographical description of the area, including a description of the natural features of the area, data on settlements and means of communication between them, information about local attractions;
Tourist characteristics of the area, based on own observations, as well as on materials obtained from other sources.

Travel organization:

The section should answer the questions: how was the trip prepared, why was this particular route chosen, how error-free was the initial travel plan?

Traffic schedule and technical description of the route:

The technical characteristics of the route are outlined. This information is presented in table form and is disclosed in the text. Difficult sections of the route (passes, rapids, crossings, places with difficult orientation, etc.) are described in more detail, indicating the group’s actions on them. Particular attention should be paid to the description of measures to ensure safety along the route, as well as methods of orientation in conditions of limited visibility.

The section should answer the question: “How was the route covered by this group?”

The section should answer the question: “How can this route be done better, easier and more interesting?”

Applications:

Lists of personal and group equipment, contents of the first aid kit and repair kit, their weight. Assessing the suitability of equipment used during the trip. Recommendations for equipment and inventory;
A list of food products and food rations along the route, their weight, and recommendations on the possibility of replenishing food supplies along the route;
Total weight of products and: equipment per group and, on average, per participant (not relevant for road trips);
Travel cost estimate;
Transport schedule, operating hours of communication centers, authorities, medical aid stations, etc.;
Group diary (or excerpts from it);
List of references, list of tourist reports and other sources of information used in preparing the trip and in compiling the report.

Photos:

Photos must have continuous numbering and text containing the names of the shooting objects and the shooting location.

Cartographic material:

The report is accompanied by an overview map (diagram) of the travel area with the route marked on it, its alternate options, the direction of movement, places of overnight stay (indicating the date of the overnight stop) and the main obstacles and landmarks (thresholds, crossings, passes), places where the main photographs were taken (indicating the photo number).

The map is supplemented with sketches (outlines) of the most difficult sections of the route, indicating ways to overcome or bypass them and the necessary landmarks.

For sparsely populated areas, it is necessary to indicate places of possible refueling and repair of vehicles. If you used a GPS navigator during your hike, be sure to include the track and waypoints in your report. It is better to break the track into days. You also need to remember to indicate the route book number in the title of the report and sign the report.

Chapter 6 Marketing research of the tourism services market

According to the nature of the use of information, methods of obtaining it, research techniques and its final results, methods of conducting marketing research in the foreign economic sphere can be divided into the following types:

Desk research is carried out on the basis of secondary information - official printed sources, and gives a general idea of:

– the state of customs legislation;

– the state of general economic conditions, development trends of individual markets;

– state and development of the global commodity market;

– development of individual branches of production;

– the state of the economy of individual countries;

– accessibility of the market, its territorial remoteness;

– cost of transportation by means of transport;

– trade and political regime of individual countries;

– statistical data on the issue being studied.

They use methods of economic analysis in combination with methods of econometrics and mathematical statistics.

Some of the necessary information already exists in published form - this is the so-called secondary information, which can be obtained as a result of studying government reports, files of foreign trade organizations, computer data banks, etc. These secondary sources represent very crude, but very important material for this purpose. to be called desk research. This is the stage of work at which market research usually begins, before engaging in the expensive collection of primary information from scratch through surveys and field research. It makes a lot of sense when researching international markets to primarily use this type of information collection, since it is less labor-intensive, allows you to obtain cheap or free information and saves a lot of time.

Naturally, desk research does not allow one to obtain answers to all the questions posed by the enterprise, but some of the necessary answers can be obtained and the first conclusions can be drawn about the advisability of entering a particular foreign market. Desk research will likely provide the following information: market size and trends, consumer income and expenses, supply statistics, demographic information, etc.

Field research, or on-site market research, is the most complex and expensive, but the most effective method of market research, which is why only large companies resort to it. The advantage of this method is that it makes it possible to establish personal contacts with potential buyers, purchase samples of goods that are in greatest demand in a given market, conduct surveys, etc. Studying the market on the spot allows you to obtain and process primary information, which, although more expensive , but it makes it possible to find out the real market demand and customer requirements for the product, as well as take into account the results of the study to develop the company’s management tactics for entering the market, including the development of pricing policy and issues of organizing sales.

The trial sales method is used in cases where there is no necessary information about the market or the company does not have time to comprehensively study the market, as well as when selling rare and new goods for a given market. In such sales, the company bears the risk of incurring losses, but this method provides an opportunity to establish direct business relationships with potential buyers. However, this method has a certain drawback: using the test sales method, the market situation is simulated, on the basis of which a forecast is made for the entire market, which is not always justified.

Chapter 7 Formation of a tourist product

The document giving the right to a tour is a tourist voucher or voucher. The travel form is a strict reporting form and contains the optimal set of details that give the client the most complete information about the upcoming tour. This voucher form is standard, which allows travel agencies to supplement them with other necessary data when reproducing vouchers.

This form of voucher is used in settlements with the population to account for cash without the use of cash registers. The date of issue of the voucher and the date of its sale are reflected in the accounting accounts. When transferring the voucher, the tear-off coupon remains as a document confirming the fact and date of sale of the tourism product, and serves as the basis for a value added tax (VAT) benefit. When paying in cash, voucher stubs are stored together with other cash documents. For non-cash payments, the enterprise must ensure that the stubs of issued vouchers are recorded and stored.

Depending on the type of tourist’s request and the method of organizing the sale, tours can be individual or group.

Individual tours provide the tourist with more independence and independence, but they are more expensive, since such types of services as intra-route transport, guide services, and some others are paid in full by the tourist, unlike group tours, where this price is shared by all members of the group. That is why individual tours not very accessible to mass tourists.

In addition, organizing individual trips is a very labor-intensive process that requires the use of computer technology for booking, dispatching, settlements and other operations. On the other hand, individual tourism from an economic point of view is very beneficial for travel companies, as it provides higher income per tourist compared to income from group tours. Therefore, the company's strategy must find specific places for both group and individual tourism.

Group tours are cheaper and accessible to mass tourists, but in group trips each participant is required to obey the travel rules established for the group. Creating an attractive tourism product is the first and most important task of a travel agency. This area of activity of tourism enterprises is directly related to production processes. The product policy of an enterprise requires the adoption of coordinated decisions between production and sales (commerce), as well as decisions regarding the range of tours, service programs and the quantity of tourism product.

Chapter 8 Calculation of the cost of a tourism product

In tourism, free prices are set by producers in agreement with consumers of products (goods, services) and used in settlements with them.

Free prices for products (goods, services) are formed taking into account the cost of their production, profit, all types of taxes paid from the cost, revenue and profit, mandatory non-tax payments established by law, as well as based on the quality of consumer properties of the product (service) and market conditions market.

Depending on the types of tourism, the price can be formed for a tourist product (tour package), service consumed both within the country (domestic tourism) and abroad (international tourism). The procedure and principles of calculation, as well as the price structure, are the same in both cases. The only difference is the presence or absence of certain elements and the level of profit included in the calculation.

The second component of the package is custom meals. Depending on the conditions and form of service, the cost of food included in the package price varies.

The third element of the tour package - transfer - is provided by the receiving party when meeting and seeing off at the airport or railway station. Its cost depends on the distance and class of the mode of transport.

The fourth element of the tour package is excursion programs. They may be included in the tour package in full, partially or not at all.

The contract stipulates the general principles of price formation, i.e. what exactly is included in the price of service, discounts and surcharges for season/off-season, weekdays and holidays, for children, schoolchildren, students, number of free places per group, etc.

The price is usually indicated per tourist day (based on the number of overnight stays) per person. Specific prices for tours and services are indicated in the application and are agreed upon in ongoing correspondence.

The price of the tour package proposed by the partner is an integral part of the tour price calculated by the travel company. We will take this option as the basis for our calculations.

The price structure of a tourism product is as follows: material costs; labor costs; taxes; depreciation deductions; other expenses, including office rent, administrative and management expenses; profit; mandatory tax payments; partner's tour package price. Total: selling price.

Airlines, in accordance with international agreements, provide tourists with various discounts on fares. Discounts can reach up to 40% of the tariff.

Air transport is preferred by tourists, as it is a fast, comfortable and relatively inexpensive mode of transport compared to others;

- by rail. Stipulated in the contract. Discounts are provided depending on the deadline for purchasing tickets, the number of tourists, and the season;

– by road (bus) - the price depends on two points.

If the bus is rented, the price is specified in the contract. When concluding an agreement, the profitability/disadvantage of including in the rental the full cost of refueling the bus and the drivers' travel expenses is calculated. If the bus is your own, the price includes the estimated cost of operating the bus, taking into account depreciation;

transfer.

Labor costs. This article reflects part of the amount of wages of production personnel, i.e. specialists involved in the development and sale of a tourism product, as well as other payments attributed in accordance with the Instructions on the composition of costs to the cost price.

Other costs consist of amounts provided for payment of invoices, approved rates and expense standards by type of operation; administrative and management expenses; rental payments stipulated by the contract.

Profit included in the price of a tourism product. The level of profit is automatically regulated by the market: the too high price of the tour, despite all the advantages of the programs, makes it unclaimed.

Taxes, fees and contributions to the budget, extra-budgetary funds. Travel companies are required to make tax deductions according to the list and rates approved by law (VAT, etc.).

After receiving the final price of the enterprise, services of third-party organizations (food, accommodation, transportation services, etc.) may be included in the calculation if the enterprise uses their services in accordance with the contract.

Thus, the sum of the company’s costs and third-party services will amount to the total price of the service.

Partner tour package price. This is a specific price specified in the contract and specified by the agreement protocol and correspondence.

All these costs are reduced at the current exchange rate to the total price of the tour in foreign currency (US dollar, euro). Converting rubles into foreign currency for settlements with foreign partners is associated with losses for the travel company, so most travel agencies practice including up to 5% of the tour price in the selling price.

The selling price for a tourism product (service) must be economically justified, which implies calculating the cost and its formation taking into account current regulations.

Accommodation at the Esenbey Hotel:

20 USD x 5 overnights x 20 people. = 2000 USD

Meals – three times a day:

3. u.e. x 6 days x 20 people = 3600 USD

Excursion, cultural program, special program.

50 USD x 20 people = 1000 USD

Transport – Bus: 15 USD x 6 days x 6 hours = 540 USD

Enterprise services (group support, hotel reservations and air tickets) – 10% of the cost:

10% (2000 + 3600 + 1000 + 540) = 10%

7140 = 714 USD

Enterprise profit – 20% of expenses:

20% of 7140 = 1428 USD

Total cost of the tour (excluding airfare)

7140 + 714 + 1428 = 9282 USD

Thus, the cost of a tour package for 1 person is (excluding airfare): 9282: 20 = 464.1 USD.

Chapter9 Interaction with travel agents for the sale and promotion of tourism products

There are usually two parties to an agency agreement: a principal and an agent. An agency agreement is close to a mandate agreement. The Principal is a person who instructs to perform certain services, and the agent is a person who accepts the Principal’s order to perform these services under certain conditions for an agent’s fee. Principal is a legal entity. An agent can be either a legal entity or an individual.

If the principal is able to fully provide the agent with his tourism product, then he limits the agent’s rights to work with other principals. If the tourism product is not diverse enough, then the agent is not prohibited from working with other principals. The principal negotiates with the agent his responsibilities: the planned volume of sales of tourism products at agreed prices, as well as the need to fully support the image of the manufacturer of the products and the use of only advertising materials of branded origin. The agent must accept obligations not to accept bribes, not to make direct or hidden personal profit from transactions beyond the commission established by the agreement, to comply with the established price level or pricing policy, it is reasonable to apply the permitted discounts. The agent is obliged to promptly report to the principal in the prescribed form and time frame, as well as immediately report any difficulties, claims and complaints from clients.

The principal also accepts a number of obligations in agency agreements. He is obliged to train the agent, determine the territory in which the latter has exclusive rights (if such is specified in the agreement), the procedure for providing information, advertising materials and products, as well as other actions that constitute the essence of the agent’s work.

The central articles of the agreement are the conditions for paying commissions to the agent. The procedure, size, currency, and timing of commission payments are established. Commission can be paid to an agent in several ways:

– within the prescribed period after the client’s funds are transferred to the principal’s account;

– deducted from the cost of the product by the agent directly when sending money to the principal;

– mutual netting systems, savings schemes, and compensatory payment methods between the parties can be established.

The agent certainly incurs expenses when making sales, so the agency agreement must clearly state which expenses of the agent are covered by the principal and which are covered by the agent himself.

An important aspect of the relationship between travel agencies is the amount of commission. The size of the commission usually varies from 2% to 12% of the cost of the tour or services and depends on the intensity of the season, the absolute cost of the tour, the geography of travel, the market in which the agent operates, etc. Commission differentiation also arises in connection with the level of responsibility for the sale of tourism products:

– the commission will be higher if the agent pays for the trip himself, as if buying it from a travel agency-wholesaler, and leaves its subsequent sale to the client at his own peril and risk;

– the commission will be lower if the agent is not responsible for the sale, but receives his share as the vouchers are actually sold.

Complex accumulative schemes of agent fees are being developed: for each tourist, additionally for a group of 10, 20, 50, 100 and 500 tourists per season, which in total can bring the agent percentage to 15% and higher. Commissions are also set for the sale of additional services, such as insurance. Some agreements deal in detail with the issues of bonuses to the agent for selling services to his clients even after the agent's dismissal or payments to his heirs in the event of his death.

Another important aspect of the relationship between travel agencies is the issue of division of responsibility to clients. There are three possible relationship options:

The agent sells the tourist product on behalf and on behalf of the principal - the named principal. In reality, this is most like a travel store, where the agent offers the tourist a variety of tours from various tour operators to choose from, sells branded tour operator vouchers, guided by the general catalog and uses online communication tools to confirm the sale of the tour. All documentation is completed on behalf of the principal, but the agent is indicated. The client (tourist) pays money to the agent. An option is possible when the tourist independently transfers money through the bank to the principal, who then pays a commission to the agent. All responsibility for the tourist product lies with the principal and formally the agent does not bear any responsibility to the tourist.

The agent sells a tourist product on behalf of the principal, but on his own behalf - an unnamed principal, but with a mention of the principal and even indicating all his initial data and the tourist product. The agent independently concludes an agreement with the tourist and issues a personalized voucher on his letterhead, which accurately indicates the details of the trip and its organizer. The agent makes all payments to the tourist and even provides him with certain services. The agent, depending on the terms of the agreement, can transfer the full funds received from the tourist and then receive a commission from the principal, or, if stipulated by the agreement, deduct his commission when sending money for the tour to the principal. However, this must be clearly stated in the payment documents. Since the principal does not have a documented contractual relationship with the tourist, all claims regarding the tourism product, if any arise, the tourist will have to submit to the agent, who will then, through a recourse claim, transfer these claims to the person at fault, in one of the options, to the principal.

An agent (for example, in another region) can take on part of the tour operator functions and sell his own tourism product, absorbing the principal’s product. In this case, the principal may not be named as an undisclosed principal. Thus, by adding his own tourism product, including services for paperwork, transportation of tourists to the place of departure for a foreign tour, providing hotel, additional excursion or other services, the agent sells a complex multi-link tour, in which the foreign tourist trip is one of the links in a large chain. There may be several principals as co-executors. The voucher is issued on the agent’s letterhead and all responsibility to the tourist for the entire tour lies with him.

A special relationship arises between the agent and the principal when a tourist refuses the booked services:

If the tourist’s refusal is objectively motivated by dissatisfaction with the conditions of the tour, then the damage is borne by the guilty party who incorrectly informed the tourist about the content of the tour and its conditions. If the refusal occurs at the initiative of the tourist and penalties are imposed on him, entailing non-refund of the deposit or cost of the tour paid by the tourist earlier, then the legitimate question is what is the share of the agent’s earnings from these penalties, since the bulk of the work fell on the agent and it was he who performed your work completely or almost completely.

There may be problems between the agent and the principal due to client complaints about the discrepancy between the purchased tourism product and the services actually provided, due to the lack of the required quality of services, etc. In this case, each party is responsible for its own area of work, but the boundaries of responsibility must be clearly defined.

Conclusion

Student Valeev V.V. completed his internship at the travel company “Edem Travel” at Chelyabinsk, st. Timiryazeva, house 27.

He became familiar with some practical professional skills, and also acquired initial practical experience in his main professional activity for his subsequent development of general and professional competencies in his chosen specialty.

Also trained in professional activities and relevant general and professional competencies.

During the development of the practical training program, the student learned some professional activities, and also learned:

– identify and analyze customer needs;

– choose the optimal tourism product;

– search for up-to-date information about tourism resources;

– accept funds as payment for a tourist package on the basis of a strict reporting form;

– provide the consumer with complete and up-to-date information about the requirements of consulates foreign countries to the package of documents provided for obtaining a visa.

List of sources used

1. Federal Law of November 24, 1996 N 132-FZ (as amended on June 29, 2015, as amended on March 2, 2016) “On the fundamentals of tourism activities in the Russian Federation”
2. Alexandrova, A.Yu. International tourism; M.: Aspect Press - Moscow, 2013. - 470 p.
3. Large explanatory dictionary of international tourism terms; Publishing house “New Knowledge” 2014, – 220 p.
4. Veselova N.Yu Organization of tourist activities. Textbook for bachelors – Educational publication for bachelors, 2015. – 200 p.
5. V.I. Kruzhalin “Geography of Tourism” textbook – M.: Federal Agency for Tourism, 2014. – 330 p.
6. Ilyina E.N. Activities of travel agencies: tourism market and entrepreneurship - Ros. international acad. tourism. – M.: Council. sport, 2014. – 63 p.
7. Ignatieva I.F. Organization of tourist activities. Tutorial. – Approved by the educational and methodological association, 2015. – 152 p.
8. Team of authors; edited by E.L. Pisarevsky “Fundamentals of Tourism” - M.: Federal Agency for Tourism, 2014. - 84 p.
9. Lyubavina N.A. “Technology and organization of travel agency activities” Publisher: Academy – 2013-310 p.
10. Morozov M.A. Infrastructure support for business activities in Russia. new university – M.: RosNOU, 2012. – 172 p.
11. N.S. Morozov “Information support for tourism” textbook – M.: Federal Agency for Tourism, 2014. – 412 p.
12. Information and analytical magazine “Tour Business” http://www.tourbus.ru
13. Experience in selling tourism services using the example of Spektr-Tour LLC http://knowledge.allbest.ru/sport/2c0a65625a3ad68a5c53a88521216c27_0.html
14. www.edem-travel.ru

Report on practice based on Edem Travel LLC updated: July 31, 2017 by: Scientific Articles.Ru

The report must contain only reliable information.

The report must clearly answer the question: where and how the route ran, how the group acted while passing it.

The report, in addition to purely technical descriptions, may contain impressions of group members about the area, the route and the obstacles passed in a special section. Household and literary notes should not clutter up other sections of the report.

The report on the tourist trip can be written or oral. Submission of a written report is mandatory for hikes of grades 4-6, as well as for hikes participating in tourism championships. Their volume and content, as well as the form, volume and content of reports on trips 1-3 k.s. establishes the ICC when considering application materials, taking into account the novelty and availability of information on the given area. The decision of the ICC is recorded in the route book. The “Technical description of the route” section in connection with the “Expanded route schedule” is required for all reports.

Along with the report, a route book and documents confirming the passage of the route, completed certificates of travel credit in the established form for all participants are submitted to the ICC.

An oral report is made by the leader and group members at the ICC meeting. At the same time, documents, photographs, video materials, etc., as well as maps and route diagrams are presented. The oral report is built on sections of the written one.

The written report must be computer-generated, have continuous page numbering, AND MUST BE HARD BINDING, ensuring its long-term preservation. For the content of the written report, see section 5.

Photographs and sketches included in the report should characterize difficult sections of the route and the actions of tourists on them, provide subsequent groups with orientation on the area, and display the nature and attractions of the area. The photographs show the route taken and the recommended route, and dangerous areas are highlighted. Photographs must have continuous numbering and MUST have signatures that allow you to identify the displayed object without referring to the text of the report. The text should contain links to photographs and other illustrative material.

The report is accompanied by an overview map (diagram) of the hiking area with a plotted route, alternate options, directions of movement and possible evacuation, as well as overnight stays indicating their serial numbers and dates, and the main obstacles. The map can be supplemented with sketches or large-scale diagrams of complex areas, indicating the route, landmarks and photographic points.

For hikes with significant elevation changes, water and caving hikes, a route profile (elevation chart) is drawn up.

Reports on water trips contain directions indicating obstacles and their landmarks, diagrams of obstacles with the route, belay and mooring places.

The reports on caving trips provide topographical materials on underground cavities.

Reports on motor vehicle trips indicate points for possible refueling and repair of vehicles.

ON REPORTING

ABOUT TOURIST TRIPS.

1. INTRODUCTION

In the last decade, the quality of reports on tourist trips submitted to the IWC at all levels has noticeably decreased. In many cases, reports do not meet the requirements for these documents. It is not always possible to get an idea of the actions and real qualifications of the group from such reports. Poor quality reports cannot be used in preparing routes, which leads to the aging of information stored in libraries and can significantly affect the safety of trips.

At the same time, MCCs at all levels have reduced their requirements when reviewing reports. Certificates of passing a trip are often issued based on reports in which the technical description is reduced to a detailed calendar plan for the trip. It is extremely rare for low-quality reports to be returned for revision.

This situation cannot be considered normal. Apparently, most trek leaders are not familiar with such a document as “Standard form and contents of a report on a hiking trip, travel and sports tour.” (Form No. 1). This document, in almost the same edition, was published in issue No. 6 of the collection “Russian Tourist” and in earlier collections of normative documents of the Tourist and Sports Union of Russia. Unfortunately, many tourists today do not know about the existence of such instructions for compiling reports on trips. Even in the reports submitted to the Russian Championships, it is difficult to find the information necessary to evaluate a hike (route) according to one or another parameter. All this suggests that the deterioration in the quality of reports, especially those coming to competitions of various ranks from lower ICCs, is largely explained by the lack of accessible guidance and methodological materials. These recommendations are intended to fill this gap.

2. GENERAL INFORMATION

A report on a tourist trip is a document by which the ICC determines the qualifications of the group, evaluates the actions of tourists on the route and the competence of tactical decisions. Based on the results of consideration of the reports, the ICC decides the issue of qualifying the campaign and assigning ranks. Judging of championships in sports treks is also carried out according to reports submitted to the panel of judges.

Reports are the main source of information about the travel area. According to the information contained in them, tourists are preparing for hikes. Based on data from the reports, the ICC decides whether the complexity of the declared route corresponds to the qualifications (capabilities) of the group. The library of tourism reports serves as the information basis for the work of route, personnel, species and other commissions of tourism federations.

3. PURPOSE OF TOURIST REPORTS

The main task of a tourist report is to convey the maximum of reliable useful information about the area of travel and about specific obstacles. It should contain information about routes of communication with the hiking area, features of the organization of movement, nature reserves and border zones, natural obstacles, climatic features, etc. The report should tell how the group acted on the route and contain recommendations for subsequent trips.

4. REQUIREMENTS FOR TOURIST REPORT

4.1. Reports on trips are compiled in accordance with Form No. 1 (Appendix 2.1 Collection “Russian Tourist”, seventh edition, M. 2001)

4.2.The report must contain only reliable information.

4.3. The report must unambiguously answer the question: where and how the route ran, how the group acted while passing it.

4.4. The report, in addition to purely technical descriptions, should contain the impressions of the group members about the area, the route and the obstacles passed.

4.5 The report on the tourist trip can be written or oral. Submission of a written report is mandatory for hikes of grades 4-6, as well as for hikes participating in championships and tourism championships at various levels (district, city, regional and federal). In other cases, for hikes 1-3 k.s. the form of the report, its volume and content are established by the ICC) when considering application materials, taking into account the novelty and availability of information on the given area in the ICC library. The decision of the ICC is recorded in the route book. Sections 5-6. “Movement schedule” and “Technical description of the group’s route” are required for all reports. 4.6. Along with the report, a route book with notes on the passage of route points and PSS marks is submitted to the ICC. The report contains a photocopy (page by page) of the route book (route sheet), completely filled in with the relevant notes (messages to the KSS that issues the ICC). A copy of the route book is submitted as an attachment and not as a separate document. Also included are notes taken from passes or other key points on the route, postal receipts for sending control telegrams, and other documents confirming the passage of the route. Attached to the report are completed certificates of travel credit in the established form for all participants.

4.8. An oral report is made by the leader and group members at the ICC meeting. In this case, the documents listed in clause 4.3, photographs, video materials, etc., as well as maps and route diagrams are presented. The oral report is built on sections of the written one (see 5.).

4.9. The written report must be typewritten (computer-based), have continuous page numbering, and be bound in cardboard, leatherette, etc. For the content of the written report, see section 5.

4.10. Photographs and sketches included in the report should characterize difficult sections of the route and the group’s actions on them, provide subsequent groups with orientation, and display the nature and attractions of the area. The photographs show the route taken and the recommended route, and dangerous zones are highlighted. Photographs must have continuous numbering and MANDATORY signatures, allowing you to identify the displayed object without referring to the text of the report. The text of the report must contain links to photographs and other illustrated material.

4.11. The report is accompanied by an overview map (diagram) of the hiking area with a plotted route, alternate options, directions of movement and possible evacuation, as well as overnight stays indicating their serial numbers, dates of the main obstacles. The map is supplemented with sketches or large-scale diagrams of complex routes indicating the route, landmarks and photographic points.

For hikes with significant elevation changes, a route profile (elevation chart) is compiled.

The text part must contain the sections specified in the “Standard form and content of a report on a hiking trip, travel and sports tour.” (Annex 1)

5.1. Title page (see Appendix 2).

5.3. Chapter 1 of the report provides in expanded form “Background information on

The name of the conducting organization, country, republic, city, type of tourism, category of difficulty of the hike, length and timing of the hike, route book number and information about the powers of the IWC are indicated. This section provides a detailed itinerary, identifying obstacles, a list of the group indicating the date of birth, tourist experience and responsibilities in the group, as well as addresses for consultations.

5.4. At the discretion of the group (leader), this chapter of the report can be supplemented with the section “General geographical and tourist characteristics of the hiking area.”

This section may include geographical position area, its tourist opportunities, characteristics of the development of the transport network (including fares and transport schedules), emergency and backup options for this route, information about medical centers, retail outlets, the location of border and protected areas. the procedure for obtaining passes to restricted areas, addresses and telephone numbers of relevant organizations, location and addresses of PSS and PSO, the most interesting natural and historical sites, climatic and other characteristics of the route.

5.5. CHAPTER II (“Contents of the report”) is the main part of the report, because of which it is actually compiled. Without it, the report cannot be considered by the ICC.

The first 4 sections of this chapter 1. The general semantic idea of the hike, its unusualness, uniqueness, novelty, etc.; 2. Arrival and departure options; Emergency exits from the route and its alternate options; 4. Changes in the route and their reasons.) can be conditionally combined under the name “organization of a hike.” These sections describe the features of pre-trip preparation and training, the features of the chosen route, the rationale for choosing the main and backup options, the organization of drop-offs, and the reasons for changing the original hike plan. The section should answer the question of why this particular route was chosen; how successful the initial plan of the campaign turned out to be. Here the main idea of the hike, its unusualness, uniqueness, and novelty should be revealed. In general, the authors of the report should provide the most complete information about the features of the route, its differences from routes already taken in the area, and the advantages of this route compared to previous ones. This section provides a table of the actual and declared route lines in a form convenient for comparison. Participants in sports trekking championships in these sections should try to most fully cover the questions posed by the “Methodology for judging competitions in Sports Walking classes” (SP).

5.6. TRAFFIC SCHEDULE

This section provides the characteristics of individual sections of the route in tabular form and chronological order.

Recommended columns: Day of travel., Date. Route section, length (km). Pure running time. Defining obstacles on the site, safety requirements. Weather conditions. Height difference (for mountainous areas). At the end, the total duration, length and height difference are indicated.

5.7. TECHNICAL DESCRIPTION OF THE ROUTE

The route description is broken down by day, which is reflected in the section title. The heading of each day indicates the date, day of travel, route section, mileage, elevation difference, net running time in hours and weather conditions during the day. Sample titles is given in Appendix 3.

The text indicates the object (point) to which the group is striving, landmarks and direction of movement. Descriptions of the sections are given in strict sequence; the characteristics of the section to be overcome (obstacles), the time of movement, the technical and tactical techniques used, dangerous sections, and methods of insurance are indicated.

As an appendix to this section or as a separate document, passports of Local (LP) and Extended Obstacles (LO) can be drawn up.

To facilitate the work on the report, it is convenient to use the following diagram when drawing up descriptions of medicines and medicines:

SCHEME FOR DESCRIPTION OF A LOCAL OBSTACLE (using the example of a pass)

2. Where it is visible from, where it is located, landmarks for searching.

3. Characteristics (description) of a transfer takeoff, dangerous areas.

4. Group actions, insurance, running time, possible options.

5. Description of the saddle.

8. Characteristics (description) of the opposite slope.

9. Group actions on the descent, insurance, running time, possible options.

12. Places of possible overnight stays.

SCHEME FOR DESCRIPTION OF AN EXTENDED OBSTACLE (using the example of a valley)

1. Indicate the final goal (landmark) of the movement, for example, a local obstacle (pass, crossing) to which the group is going, and its location.

2. Indicate landmarks, direction of movement, points from which landmarks or the goal of movement are visible.

3. Characteristics of the path to the chosen goal (road, path, forest, scree, etc.)

4. Movement of the group from landmark to landmark, indicating the time of movement, characteristics of obstacles and group actions, insurance, dangerous places.

5. Total travel time.

5.8. ADDITIONAL INFORMATION

In accordance with Form No. 1, Sections 7-10 of the report provide additional and clarifying information about the organization of the trip and accident prevention. Basically, this is reference material that can be used by other tourists when preparing a trip. There is no point in piling up the report with generally known facts and information.

Material equipment of the group. A list of special equipment, features of personal and public equipment and comments on them are provided. Calculation of the weight of the backpack is also given here. It is not recommended to overload the report with a complete list of equipment, menus, and products. It is necessary to pay more attention to the analysis of the equipment used, individual types of products, and recommendations for their use. Cost of the trip. The cost of travel, accommodation, food and all other expenses is given. Recommendations are given to reduce costs.

This section summarizes the results and draws conclusions about the achievement of the goals. The correctness of tactical decisions, lines and route schedules are analyzed, recommendations are given for passing and changing the route and individual obstacles.

ANNEX 1

STANDARD FORM AND CONTENT OF THE REPORTABOUT TOURIST CAMPING, TRAVEL, SPORTS TOUR.

1 . Title page. (see Appendix 2) 2 . Contents (table of contents)

I Background information about the hike.

1. Conducting organization (name, address, telephone, fax, e-mail, www)

2. Country, republic, territory, region, district, subdistrict, massif (venue)

3. General information about the route.

Type of tourism		Length of the active part of the hike (km)	Duration	carrying out
	active

4. Detailed itinerary.

5. Defining obstacles of the route (passes, traverses, peaks, canyons, crossings, rapids, vegetation, swamps, screes, sand, snow, ice, water areas, etc.), presented in the form:

Type of obstacles	difficulties	Length of obstacles (for extended ones)	Characteristics of the obstacle (character, height, novelty, name, etc.)	Path of passage (for local obstacles)

6. Group list. Full name, address, phone number, e-mail, leader and participants.

7. Address where the report is stored, availability of video and film materials.

8. The hike was reviewed by the ICC ____________

1. The general semantic idea of the hike, its unusualness, uniqueness, novelty, etc.;

2. Arrival and departure options.

3. Emergency exits from the route and its alternate options.

4. Changes in route and their reasons.

5. Traffic schedule.

6. Technical description of the group’s route.

7. Potentially dangerous areas (obstacles, phenomena) on the route.

8. List of the most interesting natural, historical and other objects (activities) along the route.

9. Additional information about the trip (list of special equipment, features of personal and public equipment, characteristics of vehicles, features weather conditions and other information characteristic of this type of tourism).

10. Cost of accommodation, food, equipment, means of transportation.

12. The report is accompanied by an overview and detailed map route indicating alternate options and emergency exits, photographs of identifying obstacles confirming the passage of them by the group (all photographs must be numbered, linked to the text of paragraph 6 and signatures that allow identifying the depicted object without referring to the text), passports of local obstacles passed for the first time. To create a data bank of routes and simplify the exchange of information, it is recommended, in addition to a written report to the ICC, to provide a report prepared (preferably with maps, photos, etc.) on a CD (floppy disk) in one of the formats pdf, html, rtf , doc text format).

APPENDIX 2

TITLE PAGE

_________________________________________________________________

(Organization that conducted the hike)

REPORT

O (type of tourism) tourist trip

committed by a group of tourists (city, team)

in the period from _____ to 200.

Route book No.__________ Group leader____________

Address, phone number, manager

The route qualification commission ________considered the report and considers that the hike can be credited to all participants and the leader in the _______difficulty category.

Store the report in the library__ ___

City_________200

APPENDIX No. 3

TITLE OF THE DAY

____________________________________________________________________________________________________

08/22/04. day 6

R. Subashi - trans. Jikaugenkez (1A, 3520, sn-os.) - Kyngyrsyrt glacier - Dzhylysu tract - Emmanuel glade

13 km +1020 m

6 hours 30 minutes -320m

__________________________________________________________________________________________

"This material is compiled on the basis of the project “INSTRUCTIONS FOR COMPLETING REPORTS ON TOURIST TRIPS”, developed by

INSTRUCTIONS

ON COMPLETING THE ROUTE BOOK FOR SPORTS TOURIST TRIPS

1. Introduction

Over the past few years, the quality of route application documents received by the TSSR CMCC has declined unacceptably. Systematically, this documentation is drawn up with gross violations, and since most of the application materials received from the regions to conduct a sports trip are considered by the CMKK in absentia, without the presence of a team representative, the CMKK expert often cannot form an objective idea of the group’s readiness to complete the declared trip.

As a result of the current situation, almost every second hike of the fifth or sixth difficulty category is issued by the CMKK for a route with the wording: “The difficulty category of the hike is specified after completing the route.” This instruction is intended to correct the current situation, to minimize errors and inaccuracies in the route documentation received by the CMCC from the teams

2. General information

2.1. The route book is the main document by which the IWC determines the qualifications of a sports group, assesses the team’s ability to complete the planned hike, and decides whether or not to let the group go on the route.

2.2. The route book is a mandatory document along with the technical report during the expert assessment of the category of difficulty of the completed hike/route, in the process of judging at regional and Russian championships.

2.3. The route book becomes one of the basic documents on which the investigation of the incident is based in all interested authorities during the analysis emergency situations on the route: the team did not report the beginning or end of the route to the ICC or PSS, the participant or team went missing, an accident occurred and the participant or participants were injured or died, and so on. Why is there a procedure for confiscating a route book in accordance with existing administrative and criminal legislation. In this regard, it should be especially emphasized that the leader of the expedition bears personal responsibility for the truthfulness of the information provided about the group, logistics and information support of the expedition, and so on.

3. Requirements for the route book, most common mistakes in their design

3.1 The route book must contain in all sections absolutely reliable information about the participants of the hike, the features of the route declared for the passage

3.2. When completing the “Group Composition” section, the trek leader is obliged to bring to the attention of the participants the “Rules for conducting tourism competitions, travel and organizing sports tours”, as well as safety rules when conducting sports trips on the territory of the Russian Federation. In knowledge of these “Rules” the participants personally are signed in the appropriate column. If a forgery of the signatures of participants is detected, the route documents will not be accepted for consideration by the CMCC, and the leader of the trip is removed from his duties until a special hearing in the regional ICMC or CMCC. The authenticity of the information in this section is confirmed by the signature of a representative of the regional ICC and is sealed with a triangular stamp. When designing walking routes of 3-6 categories of difficulty, the Central Committee of the Moscow Sports Committee recommends that in the section “Experience of participants” you indicate the mountain pass experience of the participants and the leader, as well as the experience of climbing categorized peaks, the level of their sports and instructor training.

3.3. In the “Trip Plan” section, the route line with calendar dates for passing the sections is indicated in detail. The route line must indicate the nature and category of difficulty of obstacles, both known and those expected to be passed for the first time (existing or estimated).

3.4. In the “Route Scheme” section it is necessary to indicate which cartographic materials the group used when planning the trip. Cartographic material of any convenient scale is sent to the CMCC for consideration, indicating:

1) detailed itinerary,

2) places of expected overnight stays with their calendar dates;

3) alternate route options and emergency evacuation routes for the group from each individual section of the route.

3.5. In the “Difficult sections of the route” section, it is advisable, first of all, to indicate sources of information; used when developing tactics and techniques for overcoming complex local and extended obstacles on the route: books, reviews, monographs, reports, sections of Internet pages, names and addresses of tourists with whom correspondence was conducted or personal consultations were held.

In the case of first ascents of obstacles or passing a known obstacle along new scheme It is necessary, if possible, to indicate in detail the route of passage, and to substantiate the expected category of difficulty of the obstacle. The inclusion of brief diagrams and drawings in this section is encouraged. At the end of the section, the leader signs and puts a calendar date.

3.6. In the section “Material support for the group” - a set of food products, a repair kit, a first aid kit - the leader of the trip, without listing their contents, signs for availability and puts a calendar date.

3.7. In the “Special equipment” section, a list of equipment required for the proposed route is given, the leader signs it, and a calendar date is set.

3.8. In the section “Weight loads on the participant and the group as a whole,” real weight characteristics are given, taking into account throws, shuttle movements, and so on, the leader signs, and a calendar date is set.

3.9. It is welcome to include in the route book a preliminary assessment of the category of route difficulty according to the existing methodology (see section “Methodology for categorizing a walking route”).

3.10. For absentee consideration, materials are sent in advance to the CMCC address

4. Conclusion

When drawing up route documents, trek leaders should remember that the contents of the route book are an objective reflection of the quality of the group’s preparation for the planned tourist sports trip, and an objective expert assessment of the declared route, the possibility of its successful and accident-free passage can only be made if the rules for preparing these documents are fully observed. volume.

Municipal budgetary institution

Information and methodological center

Department of Education of the Myskovsky Urban District

Municipal budgetary organization of additional education

Tourist station

“Preparation of reports on tourist trips”

Developed by:

Methodist IBO DO Tourist Station

Pinzhina O.I.

Myski 2016

This work contains requirements for the development and execution of reports on tourist trips and is intended for methodologists and teachers of additional education. The proposed recommendations can be used in compiling and developing reports on tourist trips aimed at improving the level of professional skills of teachers. When compiling the brochure, the basic requirements for the development and execution of reports on tourist trips were taken into account.

contact phone 8-913-318-92-08

Table of contents

Explanatory note……………………………………………………4

General information about the report on the tourist trip………………………..4

Purpose of tourist reports…………………………………………4

Requirements for a tourist report………………………………………..4

Contents of reports……………………………………………………….5

Conclusion…………………………………………………………………………………8

List of references………………………………………………………..9

Appendix……………………………………………………………….10

1. Explanatory note

Relevance This topic is due to the fact that in the last decade the quality of reports on tourist trips has noticeably decreased. Many reports do not meet the requirements for these documents. It is not always possible to get an idea from such reports about the real qualifications of the group and its actions on the route. When preparing routes, poor-quality reports are useless and, moreover, significantly affect the safety of trips. At the same time, MCCs at all levels have reduced their requirements when considering incoming reports. Certificates of passing a hike are often issued based on reports in which the technical description is reduced to a detailed calendar plan. It is extremely rare for low-quality reports to be returned for revision.

Purpose compilation of these methodological recommendations is to provide methodological assistance to teachers and organizers of educational work with children in writing reports on tourist trips.

This manual is intended to facilitate the writing of full-fledged tourist reports, to fill the deficit of relevant methodological literature that has formed in the grassroots ICC, and to contribute to the creation of a modern data bank about tourist routes and natural obstacles.

2. General information about the report on the tourist trip.

The trip report is a document by which the ICC evaluates real experience groups, the actions of tourists on the route and the literacy of tactical decisions. Based on the report, the ICC decides on the classification of the trip and the assignment of categories, and the panels of judges hold tourism championships.

Tourist reports are one of the main sources of information about the travel area. Using them, tourists prepare for hikes, and the ICC determines whether the complexity of the declared hike corresponds to the qualifications (capabilities) of the group. The library of tourism reports serves as the information basis for the work of specific and interspecific commissions of tourism federations.

3. Purpose of tourist reports.

The main task of a tourist report is to reliably present maximum useful information about the travel area and specific natural obstacles. It should contain information about routes of communication with the hiking area, features of the organization of movement, nature reserves and border zones, natural obstacles, climatic features, etc.

The report should tell how the group acted and contain recommendations for subsequent travel.

4. Requirements for a tourist report.

4.1 The report must contain only reliable information.
The report must clearly answer the question: where and how the route ran, how the group acted while passing it.
In addition to purely technical descriptions, the report may contain impressions of group members about the area, the route and obstacles passed in a special section. Household and literary notes should not clutter up the main sections of the report.

4.2 The report on the tourist trip can be written or oral. Submission of a written report is mandatory for hikes of grades 4-6, as well as for all hikes participating in tourism championships. The volume and content of reports on difficult hikes, as well as the FORM, volume and content of reports on hikes 1-3 k.s. establishes the ICC when considering application materials, taking into account the novelty and availability of information on the given area. The decision of the ICC is recorded in the route book. Section "Technical description of the route" in connection with the “Expanded route schedule” required for all reports.

4.3 Along with the report, a route book and documents confirming the passage of the route, completed certificates of travel credit in the established form for all participants are submitted to the ICC.

4.4 An oral report is made by the leader and group members at the ICC meeting. In this case, the documents listed in , photographs, video materials, etc., as well as maps and route diagrams. The oral report is built on the sections of the written .

4.5 The written report must be typewritten (computerized), have continuous page numbering, AND MUST BE HARD BACKING, ensuring its long-term preservation.

4.6 The number of abbreviations in the text should be minimal. Accepted abbreviations must be deciphered unambiguously, their meanings must be given along with the symbols of maps and diagrams.

4.7 Photographs and sketches included in the report should characterize difficult sections of the route and the actions of tourists on them, provide subsequent groups with orientation, and display the nature and attractions of the area. The photographs show the route taken and the recommended route, and dangerous areas are highlighted. Photographs must have continuous numbering and MANDATORY signatures, allowing you to identify the displayed object without referring to the text of the report. The text should contain links to photographs and other illustrative material.

4.8 The report is accompanied by an overview map (diagram) of the hiking area with a plotted route, alternate options, directions of movement and possible evacuation routes, as well as overnight stays indicating their serial numbers and dates and main obstacles. The map can be supplemented with sketches or large-scale diagrams of complex areas with indications of the route, landmarks and photographic points. Non-standard symbols must be deciphered.

For hikes with significant elevation changes, water and caving trips, at the request of the IWC, a route profile (elevation chart) is drawn up.

Reports on water trips contain directions indicating obstacles and their landmarks, diagrams of obstacles with the route, belay and mooring places.

Reports on caving trips provide topographical materials on underground cavities and diagrams for hanging equipment.

Reports on motor vehicle trips indicate points for possible refueling and repair of vehicles.

5. Contents of the report.

These recommendations comply with the “Standard form and content of a report on a hiking trip, travel and sports tour” approved by the TSSR.

5.1 Title page .

5.3 Background information about the hike.
The name of the conducting organization, country, republic, city, type of tourism, category of difficulty of the route, length and timing of the active (credit) part of the trip, route book number and information about the powers of the ICC are indicated. What follows is a detailed route thread with a highlighted active (testing) part, identifying obstacles, a list of the group indicating the year of birth, tourist experience and responsibilities in the group, and addresses for consultations.

For water routes Weather features, water level, and means of transportation are indicated.

5.4 General geographical and tourist characteristics of the hiking area.
Includes a brief geographical location of the area (according to the scheme: region, district, subdistrict, massif), its tourist opportunities, options for entry and exit, characteristics of vehicles, including fares and transport schedules, information about medical centers, retail outlets, location border and protected areas, the procedure for obtaining passes to restricted access zones, addresses and telephone numbers of relevant organizations, location and addresses of PSS and PSO, the most interesting natural and historical sites, climatic and other characteristics of the hiking area.

For caving trips it is given short description caves, where it is indicated: absolute altitude entrance marks above sea level, GPS – entry coordinates, the most likely unloading location with elevation, position of the cave, morphometric, geological, morphological, hydrogeological and microclimatic characteristics. At the end of the section, it is MANDATORY to provide Short story cave exploration.

5.5 Organization of the trip.
The features of pre-march preparation are described and the choice of route, main and backup options is justified, an overview of evacuation routes from the route and the possibilities of organizing drop-offs. The section should answer the question of why this particular route was chosen and how successful the initial plan for the hike was. This section provides the declared route line and the separately actually passed one in a form convenient for comparison (except for caving trips).

5.6 Expanded graph.
It is presented in the form of a table, for which the following columns are recommended:
day of travel, date, section of the route, photo numbers, length (km), net walking time, defining obstacles on the section, weather conditions, elevation difference (for mountain hikes).
At the end, the total duration, length, and elevation difference are indicated. Separately, an altitude chart is given for hikes in the mountains, and a route profile for water hikes.

For caving trips, a plan for getting to the ground camp is provided (tactics, number of walkers, method of getting there, etc.), a work schedule in the cave, a planned and actual assault schedule, from which it should be clear who, at what time, where and what kind of load he worked with, what task he performed. The application contains a log of outputs.
The information in this section is expanded below.

5.7 Technical description of the route.
Without this section, the report cannot be considered by the ICC.

Main section of the report. Includes a detailed, without any exceptions, description of the route in the order in which it is passed, difficult sections according to the diagrams below, technique and tactics for passing the route, dangerous sections and safety measures.

The route description is divided into tactical sections, which in turn are divided into days. The heading of each day indicates the date and day of the journey, as well as, for the convenience of users, the section of the route, mileage, elevation difference, net running time in hours and weather conditions during the day. A sample title is given in .

The text indicates the object (the point to which the group is striving), landmarks and direction of movement. Descriptions of the sections are given in strict sequence, indicating the characteristics of the section (obstacles) to be overcome, the time of movement, the equipment and tactics used, dangerous sections, methods of insurance, conclusions and recommendations for passing tactical sections.

SCHEME FOR DESCRIPTION OF A LOCAL OBSTACLE
Using the pass as an example:
- Name, category of difficulty (c.t.), height, characteristics of the slopes, where it is located, what valleys, glaciers, etc. connects where it comes from and where it leads. First ascent data.
- Where it is visible from, where it is located, landmarks for searching.
- Characteristics (description) of approaches and transfer takeoffs, dangerous areas.
- Group activities, insurance, running time.
- Description of the saddle.
- View from the pass.
- Characteristics (description) of the opposite slope.
- Group actions on the descent, insurance, running time.
- Recommendations for those walking the pass in the opposite direction.
- Total driving time.
- Places convenient for overnight stays.
- Required special equipment.
- Recommendations for equipment and insurance.
- Assessment by a group of c.t. obstacles and options for passing them.

SCHEME FOR DESCRIPTION OF AN EXTENDED OBSTACLE
Using the valley as an example:
- Indicate the final goal (landmark) of the movement, for example: locality, a cave or local obstacle (pass, crossing) to which the group is going and its location.
- Indicate landmarks, direction of movement, points from which landmarks or the goal of movement are visible.
- Characteristics of the path to the chosen goal (road, path, forest, scree, etc.)
- Movement of the group from landmark to landmark, indicating the time of movement, characteristics of obstacles and group actions, insurance, dangerous places.
- Total driving time (net running time).
- Places convenient for overnight stays.
- Recommendations for groups going in the opposite direction.
- Assessment by a group of c.t. obstacles.

WATER OBSTACLE DESCRIPTION SCHEME
Using the threshold as an example:
- Name (number) of the threshold.
- Difficulty category interval for different water levels.
- Assessment of k.t. group for a specific case.
- Landmarks.
- Place the chalk in front of the threshold.
- Exploration capability.
- Places and methods of insurance.
- Designated route for all vessels.
- Implemented traffic line for all vessels.
- Analysis of the causes of deviations.

DIAGRAM OF TECHNICAL DESCRIPTION OF THE CAVE.
- Local obstacles (well, siphon, meander, etc.).
- The amount of special equipment for each obstacle.
- Methods and features of mounting equipment, location of attachment points, deflectors, stops, protectors, etc.
- Options for moving from one obstacle to another.
- Areas with difficult orientation (blockages, labyrinths, multi-level meanders, etc.)
- All data must be linked with photographs and topographic survey results. The topographic diagram of the cave should indicate a diagram for hanging equipment. The results of topographic survey of the areas traversed for the first time are presented both on the general diagram of the cave and separately. On the topographical diagram of the sections traversed for the first time, the total length of the sections, amplitude, dates of first passage and dates of topographic survey are indicated. The appendix contains the picket log.
- The group gives an assessment of the category of difficulty of the cave, taking into account sections passed for the first time.

5.8 Material equipment of the group.
A list of special equipment, features of personal and public equipment and comments on them, and, if necessary, tactical and technical characteristics are provided. Features and weight characteristics of food, composition of the repair kit and first aid kit. Calculation of the weight of the backpack is also given here.

For caving trips, these data are given for work on the surface and underground.

5.9 Cost of the trip.
The cost of travel, accommodation, food and all other expenses is given (for foreign territories in USD). Recommendations for optimizing costs are given.

6. Conclusion.

The results are summed up and conclusions are drawn about the achievement of the goals. Tactical decisions, choice of route and movement schedule are analyzed. Recommendations are given for its completion and possible changes. The compliance of the actual category of difficulty of the route and individual obstacles with the declared ones, as well as the reasons for changing the original trek plan are assessed.

For caving trips, the prospects for working in the cave and in the given area, the most likely areas and directions for further research are assessed. The leader's recommendations are given for which difficulty category to assign this hike to each participant.

Bibliography.

Alekseev A.A., “Manual for compiling reports on hiking trips, travel, sports tours.”

APPENDIX No. 1 – TITLE SHEET

REPORT
about (type of tourism) hiking
______ difficulty category by (geographical area)
committed by a group of tourists (city, group)
in the period from _____ to _____ 200__.

Route book No. __________
Team leader ____________
Address, phone number, e-mail of the manager

The route qualification commission _______________ reviewed the report and considers that the hike can be awarded the _______ difficulty category to all participants and the leader.
Use the report in the library ________________

City _________ 200__

APPENDIX 2.

POSSIBLE OPTION FOR THE TITLE OF THE DAY.